Terms of Service

1. Who we are

KingstonFreight is operated by KingstonFreight, X5KJ+693W, Newport West, kingfrei Ave, Kingston, Jamaica. "We", "us" and "our" refer to KingstonFreight.

2. Accounts and approval

• You must be at least 18 and give accurate details. You are responsible for activity on your account.
• New accounts are pending until we verify your first payment. We may approve, decline or suspend an account, for example to prevent fraud or comply with the law.

3. Prepaid balance

• Bookings are paid from a prepaid balance held in US dollars. You add funds by sending Bitcoin (BTC) or Litecoin (LTC) to the address shown in your wallet and submitting the transaction details.
• We credit your balance only after we verify the payment on the blockchain. We credit the US dollar value we receive at the time we verify it, which may differ from the amount you intended to send.
• Payments sent to the wrong address or on the wrong network may be unrecoverable. Your balance does not earn interest, is not transferable, and is not a bank deposit.
• Refunds are covered by our Refunds & Cancellations policy.

4. Quotes and booking

• Our team prices each request. A price is valid for 7 days. Accepting a quote books the shipment and deducts the price from your balance.
• Prices depend on the details you give. If the actual weight, size, contents or addresses differ, we may adjust the price or refuse carriage.

5. Your responsibilities

• Pack items securely and label them correctly.
• Describe contents and value accurately, and do not ship anything on our Prohibited Items list.
• Provide any customs information required and pay any duties or taxes not included in your price.

6. Delivery times

Departure and arrival dates are estimates. Delays can be caused by weather, customs, carriers and other events outside our control, and we are not liable for them.

7. Liability

Our liability for loss of or damage to a shipment is limited to the declared value shown on your receipt, up to the amount you paid for carriage unless agreed otherwise in writing. We are not liable for indirect or consequential losses. Claims must be made in writing within 30 days of delivery, or of the expected delivery date for lost shipments.

8. Inspection

We or the authorities may open and inspect any shipment, without notice, for safety, security or customs reasons.

9. Changes and governing law

We may update these terms; the version in force when you book applies to that booking. These terms are governed by the laws of Jamaica, and the courts of Jamaica have jurisdiction over any dispute.

10. Contact

Questions about these terms? See our contact page.