Refunds & Cancellations

Cancelling a shipment

• You can ask us to cancel a shipment before it is picked up. When we cancel a shipment paid from your balance, the full price is returned to your balance automatically.
• Once a shipment has been picked up, cancellation may not be possible, or we may deduct costs already incurred (for example collection or customs fees).
• Shipments paid at our counter are refunded by the same method where possible.

Your prepaid balance

• Top-ups have a minimum of $50.00 and are credited in US dollars after we verify the payment.
• Balances are non-transferable, do not earn interest and do not expire while your account is open.
• If a payment cannot be verified (for example it was sent to the wrong address or network) we will tell you why. Funds sent to an address that is not ours cannot be recovered by us.

Withdrawing your balance

You can ask to withdraw an unused balance by contacting support. After verifying your identity we return it in BTC or LTC to an address you provide, at the exchange rate on the day we send it, less any network fee. We aim to process requests within 10 business days.

Lost or damaged shipments

Claims are handled under our Terms of Service, limited to the declared value. Approved claims are paid to your balance unless agreed otherwise.

Questions

Email admin@kingstonfreight.com or see our contact page.